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Professional Misconduct - Disciplinary Action Pathway

Download the Disciplinary Action Pathway Here

Link to the NZOIA Constitution Here

At the 2013 AGM Members voted to encourage the NZOIA Board to utilize disciplinary measures in the constitution to ensure members consistently demonstrate professional conduct and best industry practice. As a result the following pathway has been developed:

The NZOIA constitution provides guidance in section 5 for investigating breaches of rules and professional misconduct by Association members.  The Board has established the following process:

- Any NZOIA member who has a concern as to a breach of rules or professional misconduct by another member that they believe should be investigated, should put their concerns in writing and send to the Operations Manager. This needs to be a formal complaint, detailing what the concern is and why it is a breach of the rules and/or professional misconduct and should be the subject of an investigation under the rules of the Constitution. 

- The NZOIA Operations Manager will refer the issue to the TSC Convener, the Board members with portfolio responsibility for qualifications and standards, and/or the NZOIA Chair for a decision on action to be taken.

- If it is decided an investigation is needed, a sub-committee of at least two senior NZOIA members will be appointed to carry out an investigation and report to the board. NZOIA will pay for the time of those carrying out the investigation at the standard assessor’s rate for the time taken for the investigation – up to a limit of 5 days.

The investigation will be carried out in the context of clause 5.5 of the Constitution that “The Board shall be primarily concerned with preventing a recurrence of undesirable incidents rather than with punishment”.

The Board have discussed the issues of ratios and working within scope of NZOIA qualifications.  The Board does not intend to set ratios, as we believe it is a reasonable expectation of a qualified instructor to be able to make a decision on an appropriate ratio according to the specifics of any particular situation.  We note that there is some guidance on ratios given in the NZOIA Safety Plan.   If a member has a concern with another member’s ratios or another member operating out of scope, they should first raise with the other member, then they have the option to take it through the mechanisms in the Constitution as a professional misconduct issue.

Board Talk

Being a NZOIA Board Member is a voluntary role. Board Members volunteer their time in the interests of the sector and NZOIA members. Check out what they are doing on behalf of NZOIA members below:

 

December 2017  |  Board Talk

The key topic on the agenda for the last Board meeting of the year, held on 1 December in Nelson, was membership growth and member support.  Sonya updated the Board on the work she has been doing  with the Board Advocacy and Membership Portfolio holders Cam, Matt and Noel on additional benefits that NZOIA could be offering members and initiatives to increase NZOIA’s membership.  We now have four organisations that have taken up NZOIA Affiliated membership and are receiving enquiries from others.
 
We considered a proposal from the NZ stand up paddle boarding organisation (NZSUP) to work with them to develop NZOIA SUP qualifications.  There are about 150 registered SUP instructors and 50 commercial SUP schools in NZ.  NZSUP are keen to offer a more rigorous instructor assessment process than they currently have, and see the NZOIA model as being able to provide that.  The Board decided to move forward with this, subject to NZSUP finding/providing funding to cover the costs. 
 
There was also a proposal from NZOIA member Toine Houtenbos for connecting with the international canyoning organisation ICOPro and developing an RCC process with them.  Toine will be working on this with support as needed from Penny and the NZOIA office.
 
Alignment between NZOIA and NZ Certificate outdoor recreation qualifications was again on the Board agenda, with Gill, Penny and Deb reporting on a meeting the previous day with Grant Davidson (SA CEO) and Maren Frerichs (SA General Manager Industry Engagement).  Penny and Deb are meeting again with Maren, before Xmas to finalise the process for a joint SA/NZOIA mountain bike assessment in March/April next year. 
 
So lots on the agenda, plus the regular financials, health and safety, business plan update, and TSC update.
  
Best wishes to you all from the Board for Xmas and New Year, and some great outdoor adventures.

Gill Wratt (Chair)     


November 2017   |    Board Talk

Following another excellent NZOIA Symposium at Rotoiti Lodge, the Board met in Nelson in mid October.  A key focus for the meeting was the alignment between NZOIA and NZ Certificate outdoor recreation qualifications – as discussed at the Symposium session with the Board.  We invited Skills Active CEO Grant Davidson and Industry Engagement GM Maren Frerichs for this topic, and had a constructive discussion with them, in particular around the new “Core” requirements for the NZ Certificate qualifications.  Working with SA on how the broader range of safety and management aspects of the Core can be aligned with the NZOIA awards and assessment processes will be a priority over the next few months.

Another key strategic initiative is membership growth.  Sonya is working with the Board Advocacy & Membership portfolio holders – Cam Walker, Matt Barker and Noel Saxon, on a number of initiatives including membership retention, member benefits, Affiliated and Associate memberships, and profiling in the adventure tourism, education and community sectors.

Following member feedback at the AGM, there have been some suggestions come forward on rewording the statement in the NZOIA Code of Ethical Practice on working in scope.  Jo Thompson will look further at these.  We will also be reminding members of what is in the CoEP.

Other agenda items were the regular financials, health and safety, business plan update, and TSC update. 

Gill Wratt - Chair

 


August 2017   |    Board Talk

Strategic planning for the next 3 years was the main focus of the Board meeting last month.  With Sport NZ funding now in place through until 1 July 2020, the Board is looking at what we think NZOIA should look like in 3 years time.

We identified three key questions/areas of focus:

  • Funding model – what can we expect in future grant funding and should we further review our membership/assessment/course fee model
  • Membership – what are the opportunities to further grow NZOIA’s membership and how do we capitalise on these
  • Alignment with NZ Certificate qualifications – recognising that NZOIA qualifications are valued in the “market place”, how to best to continue to make them available in the context of NZ Certificate developments, and where to with the alignment process with Skills Active.

We will run a session at the Symposium/AGM on these topics, but in the interim if you have views on NZOIA’s strategic directions you would like us to hear drop an email or pick up the phone to your elected Board members (contact details are on the website), or email the NZ Board at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Other agenda items were the regular financials, health and safety, business plan update, and TSC update, and review of the NZOIA Code of Ethical Practice for Outdoor Instructors.  Jo Thompson (Martindale) is leading the process for consideration of any revisions at the AGM so drop her a line if you have any views on that - This e-mail address is being protected from spambots. You need JavaScript enabled to view it. "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  

Gill Wratt - Chair


May 2017   |    Board Talk

The best news for the April Board meeting was the success of our application for SportNZ funding for the next 3 years.  This guarantees $100k of grant funding per annum through until the financial year ending June 2020.  Well done Sonya and Deb who put a lot of work into the applications. We still need to keep growing NZOIA membership and will be making small increases in some course fees for the coming year.  It will also be the first year of the new $200 flat rate membership and registration fee, so we will have to see how that pans out.
 
We also had some success with an application for NZ Community Trust funding - $15k towards our Assessment and Membership Coordinator’s salary.
 
Other agenda items in addition to the regular financials, health and safety, business plan update, and TSC update, were the Skills Active/NZOIA partnership agreement, NZOIA strategic plan review, dealing with and learning from incidents and investigations, organisational membership, NZOIA Quarterly editorial committee and the NZOIA Code of Ethical Practice for Outdoor Instructors.
 
Skills Active/NZOIA partnership agreement
We are close to finalising the agreement, including how the two organisations work together on the next stage of SA outdoor qualifications so our alignment process works cost effectively for both organisations.
 
Dealing with and learning from incidents and investigations
Penny presented an outline of NZOIA processes for investigating incidents involving NZOIA members and sharing learning.  This outline is now on the member section of the website. In essence any serious incident on an NZOIA event is investigated by the TSC and reported to the Board, staff and assessors by the Operations Manager (Penny), with learnings shared with NZOIA members via the 4YA or Quarterly.  For a serious incident involving an NZOIA member or within NZOIA scope NZOIA expertise can be offered to Worksafe/Police/Coroner as appropriate and we will review the outcome of the investigation for any learnings for sharing with NZOIA members.   Alongside this NZOIA will offer support to any member involved in a serious incident.
 
Organisational membership for leader qualifications
This is now termed Affiliated Membership, and is now live – check out the criteria for this on the website and if you know of an organisation that could be interested drop a line to Pip Russell in the NZOIA office.
 
NZOIA Strategic Plan
With SportNZ funding confirmed for the next 3 year period, it is now time to review the NZOIA Strategic Plan and think about how we position for the period after June 2020.  Ben Corcoran and Cam Walker are taking a lead on this, so if you have any strong views about the future directions of NZOIA drop them a line or give them a bell.  It will be on the agenda for the next Board meeting on 7th July.
 
NZOIA Quarterly editorial committee
Jen Riley does a great job producing the Quarterly pretty much single handed.  The Board decided last year that she should be supported by an editorial committee.  A Terms of Reference for the committee was signed off at the Board meeting, and membership comprising a Board member as Chair (Matt Barker), NZOIA staff member (Sonya Sutherland), TSC Convenor (Tim Wills) and the Quarterly Editor (Jen Riley) agreed.  The Terms of Reference will be available on the members section of the website shortly.
 
NZOIA Code of Ethical Practice for Outdoor Instructors
This was signed off at the 2016 AGM and since then the Board has been discussing how it make it a “living document”.  Any new members will be required to agree to operate according to the Code as part of NZOIA’s Membership and Registration Terms and Conditions.  It will also be introduced at the beginning of NZOIA assessments.
 
It was agreed at the AGM that the Code should be reviewed annually as an AGM agenda topic.  If you have any burning issues with the document as signed off at the last AGM, Jo Thompson (Martindale) will look at revisions for the next AGM (24th September).


Gill Wratt - Chair

 
 
January 2017   |    Board Talk

The Board met pre Xmas on 8th December

Key agenda items in addition to the regular financials, health and safety, business plan update, and TSC update included Sport NZ funding application for 2017-2020, Skills Active/NZOIA partnership agreement, new qualifications, the WorkSafe Adventure Activity Regulations performance review report, dealing with and learning from incidents and investigations, NZOIA profiling opportunities, organisational membership for leader qualifications and logbook App possibilities.

Sport NZ funding applications

Sonya and Deb have been hard at work putting together a funding application.  It was submitted to meet the due date of 19 December and we should know the outcome by late March.  The good news is that provided we meet the broad funding criteria we are guaranteed at least 50% of our current funding for the next 3 years – that’s $50k per annum (current funding $100k per annum).  Thanks to those who filled out the Insights Survey – the responses provided really useful information on the reach of NZOIA qualified people into the community.  A recent survey completed by 12% of members show this sample instruct 63,000 individual participants pa. 91% surveyed work with young people 14-18yrs & 53% with 5-13yrs. 23% often work with Asian, 34% with Pasifika & 72% of participants were from urban areas. This potentially means a 500K+ participant reach pa across our membership”.

We’ve also submitted an application to NZ Community Trust towards the admin support costs for the NZOIA Instructor Training and Assessment Scheme, and for some website upgrade work.

Profiling NZOIA

We’ll continue to work with Last Word Writing Services to identify conference and publication opportunities to profile NZOIA and NZOIA qualified instructors and guides.  The latest profile article was an opinion piece in the Christchurch Press on 18th December (http://www.stuff.catalyst.net.nz/the-press/opinion/87672972/Skilled-outdoor-workforce-key-to-happy-and-safe-holidays)

New qualifications

Ongoing work on mountain biking, multi-sport and artificial whitewater course qualifications, and ensuring avalanche courses (BARM or equivalent) are available prior to next year’s Alpine 1 assessments.

Skills Active/NZOIA partnership agreement

Penny, Deb and I had a constructive meeting with Grant Davidson, Maren Frerichs and Matt Cowie in December to review the partnership agreement.  Benchmarking to qualifications that SA currently offer is now complete and about 30 NZOIA members have taken up the opportunity to qualify for the National Certificate qualification alongside their NZOIA qualification.  We talked through and agreed steps on how to make the process for future qualifications as seamless as possible.

Adventure Activity Regulations performance review

The NZRA Outdoor Sector Advocacy Manager, Sam Newton and Tourism Industry Association’s Rachael Moore have been following up with WorkSafe NZ on this review.  We have provided them with comment.  There has been very little feedback from members on the review report (it’s on the members section of the NZOIA website).  Remember if you do have comments on the review or the regulations more broadly – positive or negative, please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ,

or talk to one of the Board members (contact info also on the website).   We can’t advocate for NZOIA members unless we know your views.

Dealing with and learning from incidents and investigations

This has been a topic of ongoing Board discussion over the last year.  There are a couple of articles on this topic coming up in the next Quarterly.  Deb and Penny were tasked by the Board to look further at documenting processes for investigating incidents involving NZOIA members and sharing learning.

Organisational membership for leader qualifications

Following from the adoption of this at the AGM, Penny has been working with Ultimate Hikes to fine tune the process.  Our new membership staff member Pip will be working on this while Penny is testing her repaired leg on the ski slopes of Japan. They will be finalising the criteria and making any necessary refinements to our systems when Penny is back in February.

Gill Wratt - Chair

 

Representing Excellence in Outdoor Leadership

 

Emerging Instructor

2017 - Rata Lovell-Smith

2016 - Jon Harding

2015 - Tim Shaw

2014 - Alan Haslip

2013 - James Geddes
2012 - Sophia Mulder
2011 - Cameron Walker

2010 – John Hannam

2009 – Jye Mitchell

2008 – Samuel Langridge

2007 – Vashti Duncan

2006 – Ben Barlow

2005 – Rebecca Wylie

2004 – Nicci Mardle

2003 – Regan Edwards

2002 – Holly Thompson


Emerging Guide

2017 - Cameron Walker


Tall Totara

2017 - John Furminger

2016 - Dave Moore

2015 - Drew Brown

2014 - Mike Atkinson
2013 - Tim Wills
2012 - David Brash
2011 - Gareth Wheeler
2010 - Ray Hollingsworth
2009 - Ian Logie
2008 - David Mangnall
2007 - Ian Barnes
2006 - Linda Wensley
2005 - Graham Charles
2004 - Mark Jones
2003 - Jo Straker
2002 - Mick Hopkinson
2001 - Don Paterson
2000 - No record of being presented
1999 - No record of being presented
1998 - No record of being presented
1997 - Lyndsay Simpkin 
1996 - John Skilton
1995 - John Davidson
1994 - Ray Button
1993 - Hazel Nash
1992 - Bev Smith 

 

Life Members

2013 - Matt Cant
2012 - Mick Hopkinson
2010 - Ray Button
2006 - John Entwisle
2005 - Jill Dalton
2004 - Jo Straker
2000 - Grant Davidson
 

Our Assessors

Find an Assessor Here

The quality of our assessor pool is the foundation of our credibility and top reputation. Our Assessors are amongst the most highly regarded, qualified and experienced people in our sector.  Becoming an NZOIA assessor is the pinnacle of achievement for an outdoor instructor in New Zealand and recognition of the highest level of competence, and the ability to judge competence in others. The process of assessing and qualifying leaders and instructors is a significant responsibility.

How to become an NZOIA Assessor

Assessors need to be highly competent practitioners with a rich history of experience and expertise to pass on to others. This means that personal recreational experience is important as well as extensive logged instructional or guiding time.

The Technical Subcommittee oversees the selection of assessors and the Operations Manager manages the advertising and selection process, which includes consideration of NZOIA’s needs, e.g. the geographic spread of assessors and demand for assessments. Retaining a relatively small assessor pool is an important factor in maintaining quality control and moderation.

There are two ways to become a NZOIA assessor:

  1. NZOIA has a demand to increase its assessor pool in a particular discipline or location and advertises for Assessors. When this happens you may contact the Operations Manager for an application.
  2. A workplace or area has a demand to have a Leader Level assessor in their workplace or community. Contact the Operations Manager for application documents, which are welcome at any time and are considered on the basis of:
    a) Meeting all selection process requirements.
    b) Providing evidence of sufficient demand for your services (8 candidates per every two years for each discipline you assess in).

For the prerequisites and further information please contact the Operations Manager:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Assessor training and development pathway

If your assessor application is accepted there is a training pathway to follow:

1.

Attend and pass a NZOIA generic assessor training course – this covers generic principles of assessment, risk management, and NZOIA ethos and systems.

 2.




 

 

Either:

Attend a Discipline specific training course:
– A two day course for a specific discipline for Level 1 or Level 2 qualifications but not for Leader qualifications.

Or  

Follow Apprenticeship Model: 
- For Leader qualifications the new assessor is expected to run the entire assessment under the guidance of a coach who is a NZOIA Senior Assessor.
- For Level 1 assessors this involves observing assessors running an assessment, and delivering parts of the assessment whilst being coached by the Course Director.

 3.

Level 1 Course Director – To progress towards becoming a course director the Level 1 assessor must complete three assessments as a second assessor with favourable reports from the Course Directors they have worked with and Operations Manager.

 4. 

Level 2 Assessor – To progress towards becoming a Level 2 assessor NZOIA will advertise a need in a certain discipline. The assessor will have to meet the application criteria one of which is to have completed three Level 1 assessments as Course Director with favorable reports from the Operations Manager.

 5.

  



Level 2 Course Director – To progress towards a Course Director the Level 2 assessor can either:

Be a second assessor on a Level 2 assessment and get favourable reports from the Course Director.

OR

Choose to co-assess on a single assessor assessment without pay and get favourable reports from the Course Director.

 

NZOIA Staff and Board

Of the industry, for the industry!

NZOIA Staff

Penny tip toe ridge arapiles 2011

Penny Holland
Operations Manager

Alpine, Kayak, Rock Instructor & Assessor. Penny became interested in outdoor recreation while at Otago University and began instructing through teaching Outdoor Education. Since then she has worked at Outward Bound, as a glacier guide, and latterly at Aoraki Polytechnic as Team Leader. Penny continues to be an avid rock climber and her ten year old daughter has been to Arapiles 4 times! Penny is also into mountain biking, sailing, skiing, kayaking and pretty much anything in the outdoors.

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03 5390509

Sonya at Mt. Cook




Sonya Sutherland
Business Manager

Sonya is an Aoraki and CPIT graduate, who specialised in Rock, Kayak and Bush. She has been instructing in the outdoor and recreation sector for 15 years and has organised a number of events. A passion for personal devlopment and the outdoors has seen her work for organisations such as Outward Bound, Chch YMCA, Foundation for Youth Development and Sport Tasman. Married to another outdoor instructor, with two children, Sonya is often out on family adventures in the hills tramping, mountain biking, orienteering and skiing.

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03 5390509     0275390509

Pip Russell


Pip Russell
Assessment and Membership Coordinator

Pip has worked in the outdoor industry for over 15 years within NZ and overseas. From glacier guiding in her earlier years to the more recent contracts with Antarctica NZ and World Challenge, Pip calls herself a jack of all trades and master of none…but whatever the adventure, she’s in! Joining the NZOIA team has meant Pip has traded the pack and boots for a skirt and desk and while a bit of a shock initially, Pip is loving remaining connected to an industry she feels so passionately about while being in a completely new role. When she’s not in the office, she’s enjoying time at home in Golden Bay, hitting up the Rameka on her bike or the limestone cliffs and swimming holes of Paynes Ford.

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03 5390509

 

Steff Willmore

Steff Willmore
Administration Assistant

Steff works part time for NZOIA as their Administrator Extraordinaire and is also a Yoga Teacher and Massage Therapist. Steff has in the past worked for PGL, a UK based Outdoor Adventure company and several other outdoor based companies whilst travelling the world. She has always been a keen partaker in outdoor pursuits and in particular enjoys tramping, biking, surfing, snowboarding and climbing.  

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03 5390509

NZOIA Board

Gillian Wratt WEB

 

Gillian Wratt
Chair

Appointed Board Member

Nelson

Mobile: 021 548110 
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


 


Matt Barker

 

Matt Barker
Acting Chair (when Gill is away)

Elected Board Member

Auckland 

Mobile: 021 2981214
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Cam Walker

 

Cameron Walker

Elected Board Member

Kingston (Queenstown)

Mobile: 027 5361252
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Noel Saxon

 

Noel Saxon

Appointed Board Member

Queenstown 

Mobile: 027 2255957
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 Jo Thompson

 

Jo Thompson

Elected Board Member

Dunedin

Mobile: 027 4154103
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Ben Corcoran

 

Ben Corcoran

Elected Board Member

Christchurch 

Mobile: 027 2385521
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Technical Sub Committee (TSC)

Tim Wills

 

Tim Wills

 

Technical Sub Committe Convenor

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  

  



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